Why Are Airbnb Reviews Important?
Positive reviews and high ratings enhance your visibility on Airbnb and are a significant factor in guests’ decision-making processes when searching for a place to stay. That’s why you should write reviews for your guests.
Remember: guests are more likely to leave a review if they see that you’ve written yours first. So, by writing Airbnb guest reviews, you’ll get more reviews from them in return. And the more positive reviews you receive, the easier it will be to increase your bookings.
Another reason for leaving guest reviews is that you can help the whole Airbnb host community. Other hosts look at previous guest reviews to learn more about the guest and may want to rely on your information before they confirm a booking. So, if you highlight potential problem guests, you’ll do a favor to the whole community.
Another advantage of leaving guest reviews is your opportunity to tell the other side of the story. If a guest posts complaints in their review of your rental property, you can address the problem, show a commitment to improvement, or give a reasonable explanation.
How Can You Automate Your Reviews?
As you see, it’s in your interest to consistently leave guest reviews so they do the same. It also helps you build friendly relationships with your guests and could encourage repeat bookings.
Unfortunately, leaving reviews for your guests is one of those time-consuming tasks, so it’s easier said than done, especially if you’re juggling multiple listings while working a full-time job. That’s why many hosts use gender-neutral review templates instead of drafting a unique response after each stay. That makes the process easier and saves some time.
But the good news is that you can automate your Airbnb host reviews using short-term rental software like Hospitable. Connecting Hospitable to your Airbnb account allows you to set up your dashboard, create new review rules, and upload various templates. Our system will use your templates to generate reviews for your guests and publish them on your behalf according to your rule settings.
If you prefer to publish more personalized reviews, you can use AI to draft them for you and choose from multiple AI review suggestions. Hospitable AI will also help you reply to guest reviews.
When Hospitable receives a new guest review from Airbnb, we show the guest review as part of the conversation you’ve had with the guest in your Hospitable Inbox. Our AI will detect the tone of the review and other relevant contexts related to the booking to generate and suggest a reply. This AI-suggested review reply will be visible to you by default as a draft, and you will have the option to make edits or submit the review reply as it is.
How to Write Reviews for Your Airbnb Guests
Airbnb states that reviews must be unbiased, contain relevant information that reflects the actual experience, and adhere to Airbnb’s content policy. Writing helpful reviews is essential, so consider what you’d want to know before welcoming someone to your place.
When reviewing your guest, you should
- Be honest and provide a fair assessment of your guest’s stay
- Be professional and respectful, and stick to facts
- Make sure to include the guest’s name to make it more personal
- Mention specific details about the guest’s stay, such as communication skills, tidiness, or their observance of house rules
- Highlight positive aspects
- Address any concerns or issues in a constructive manner
- Mention whether you would host them again